FAQ
General enquiries
Orders & Delivery
Payments
Returns & Exchanges
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Don't hesitate to contact us via our chatbox .
Orders are shipped within 2-4 working days
Orders are shipped within 2-4 working days
Enjoy Free Shipping: SGD 80 & above
Orders are shipped within 2-4 working days
Orders are shipped within 2-4 working days
Enjoy Free Shipping: SGD 80 & above
No, in-store pick up option is currently not available.
No, our operating days are Monday to Friday excluding weekends and public holidays.
For more information , please refer to our Shipping Policy.
For international orders request, please do reach out to us at tpsgshop@gmail.com. Please note that international shipping costs will be borne by you.
Yes, we do provide express delivery and it will be delivered within one working day.
Do place your order by 9am. We pack and process our orders from 9am to 12pm daily, cut-off time for online orders is at 9am.
Our operating days are Monday to Friday excluding weekends and public holidays.
For more information , please refer to our Shipping Policy.
It is recommended to wait for another 1-2 days during peak period.
Alternatively, you can reach out to us via our Chatbot and our CS representative will get in touch with you within 1-2 working days.
For any request of change in delivery address, do contact us tpsgshop@gmail.com before 9am. Our team will do our best to assist you. Shipping delays may be incurred for delivery address changes.
Do note that if your order has been picked up and it is already out for delivery, you may need to incur additional charges on the delivery of your order.
For more information , please refer to our Shipping Policy.
Do reach out to us via our Chatbot and we will assist you accordingly on the issue that you're experiencing.
To request an exchange or returns , please refer to our Return/Exchange Policy for more information.
You are required to fill up a form for your request.
(CHECK)We don't offer reservation for items both online & in store. This allows everyone the opportunity to purchase available items.
Sorry, we do not accept Cash On Delivery.
Sorry, items are non-refundable unless the item received is a defect.
We accept cashless payments.
No, items can only be exchanged if you purchased it on tTudungPeople Singapore website or in-store at 55 Arab Street.
The return and exchange process takes approximately one week.
For more information, please refer to our Return/Exchange Policy
Only once.
For more information, please refer to our Return/Exchange Policy
Sorry, items are non-refundable unless there is a defect on the item received.
For more information, please refer to our Return/Exchange Policy
Don't hesitate to contact us via our chatbox .